Enhance Freshdesk with Intelligent AI Support
Integrate NexvioAI with Freshdesk to automate support workflows, improve response times, and deliver consistent customer experiences.
Reduce ticket resolution time by up to 60% with AI-drafted responses
Intelligent ticket creation when live chat can't resolve customer queries
80% of customer questions resolved through AI-powered self-service
Powerful Features for Your Slack Integration
Freshdesk Ticket #FR-5678
1 hour ago
I ordered the wrong size of shoes. How can I exchange them for a different size? Order #45698
AI-Drafted Reply: I'm sorry to hear about the sizing issue with your order #45698. You can easily exchange your shoes for a different size within 30 days of purchase. Please visit our returns portal at example.com/returns and follow the exchange instructions. If you need any assistance with the process, just let me know!
Smart Ticket Management
Auto-classify and prioritize tickets with AI
- Reduce ticket handling time by 60%
- Maintain consistent brand voice
- Support for 30+ languages
I've been charged twice for my subscription
I'll need to check your account details for this issue. Let me create a support ticket so our billing team can assist you.
Assigned to: Billing Support • Priority: High
Knowledge Base Integration
Leverage your Freshdesk articles for AI training
- Preserves full conversation context
- Auto-assigns to the right department
- Intelligently sets priority based on issue
How NexvioAI Works With Freshdesk
A seamless integration that enhances your support workflow without disrupting your existing processes.
Connect Your Accounts
Link your Freshdesk account to NexvioAI through our simple, secure integration process. No coding required.
Train Your AI Agent
Customize NexvioAI with your brand voice, product information, and support policies for accurate responses.
Go Live
Start using AI-powered drafting and ticket creation to transform your support operations and delight customers.
Why Teams Love Our Slack Integration
Smart Ticket Management
Auto-classify and prioritize tickets with AI
Knowledge Base Integration
Leverage your Freshdesk articles for AI training
Agent Collaboration
AI assists agents with suggested responses and actions
60%
Faster Response Time
80%
Self-Service Resolution
40%
Increase in CSAT
30%
Cost Reduction
NexvioAI's integration with Freshdesk has been a game-changer. Our support team's productivity has increased by 50%, and we're providing faster, more accurate responses to our customers. The AI-drafted replies are so good that they need minimal editing.
Michael Chen
Head of Customer Experience, TechSolutions Inc.
Ready to add NexvioAI to your Slack workspace?
Get started today and transform how your team handles knowledge sharing and support.